1800 numbers can help businesses maintain seamless communication with existing and potential customers. As callers don’t have to pay anything for dialing an 1800 number, they can call your business more frequently and thus, you get an opportunity to answer their queries about your products and services. There are some reputed 1800 number providers in the market and they charge an affordable amount for a custom corporate 1800 number. If you don’t have an 1800 number yet and are planning to buy one very soon, make sure your number comes with the following features:
# State routing: Customers can dial your number from any state, but you can decide the place where the call will be answered. By using the state routing feature, you can route the call to the caller’s state and save operational cost. For example, if you have apparel stores across Australia and someone calls you from Perth, you can route the call to the Perth showroom to help the caller get information from his local shop.
# Day routing: Customers can call your office anytime and you have to answer their calls. However, it is not possible for a business to ask its employees to come to the office 7 days a week. Therefore, you can hire an offshore call center and take advantage of the day routing feature to re-route the incoming calls to the call center executives during holidays. This way, you will never miss a business lead.
# Customized greeting: You can record a menu with options to let callers select whom they want to speak to. For example, when buyers call an e-commerce company, the recorder menu can say “for product inquiry, press 1”, “for complaints regarding received products, press 2” and so on. This facility makes your business organized and also ensures that the caller gets access to the right department.
# Call forwarding: Small business owners don’t have too many decision makers in their organizations. They deal with clients personally and problem occurs when they take week-long leaves. As the junior employees have no idea how to deal with clients, callers often get confused answers. However, when you have 1800 number, you can take the calls from any land-line or cell phone of your choice. So, the next time you take a long leave, make sure the incoming calls are forwarded to your mobile number.
# Voice to email: You can enable voice call recording facility for your 1800 number. Thus, when a caller records his inquiry or grievances, you immediately get a mail from the 1800 number provider with the audio file as an attachment. Since most smartphones offer email syncing facility, you can hear the voice message immediately and respond to the caller.
# Call recording: You can record all the incoming calls to keep an eye on the performance of your customer care team. Are customers happy with the answers your team is providing? Are they solving the issues faced by customers? Are they behaving politely? You can review the performance of every single person in the customer care team, identify the weak performers and advise them to improve their performance.
# Live call data: An 1800 number provides you with various data about each incoming call, such as the location of the caller, date, duration of the call and whether a call has been answered or missed by your customer care executives. If they have missed some calls, you can immediately ask the back-up team to get in touch with the people in the “missed call” list. Consumers love to deal with a company that has the courtesy to call back.
# Fax to email: Similar to the “voice to email” feature, 1800 numbers send incoming faxes to your email address. You can read the fax anywhere, using any device that supports internet. Thus, you can respond to the senders of faxes very soon, even if you are not in office.
These are some of the features and benefits of an 1800 number. It helps you serve your customers more professionally and increases your brand value among the target audience.
Author Bio:
Mrunal Khatri is associated with Zintel Communications, a leading communication solutions provider. Are you hunting for a company that can provide you with 1300 number and 1800 number and other toll-free number services? Zintel can provide you with customized communication solutions.
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